This Refund and Returns Policy governs all purchases of digital products, educational guides, courses, and materials offered by French Cooking Academy. By completing a purchase on our website, you acknowledge that you have read, understood, and agreed to the terms outlined in this policy.

All products provided by French Cooking Academy are delivered exclusively in digital format. Upon successful payment, customers receive immediate access to the purchased content, which may include downloadable files, streaming video lessons, or other digital educational materials. Because these products are intangible and instantly accessible, all sales are considered final once access has been granted.

Refunds are not offered for digital products after delivery. This includes, but is not limited to, situations where a customer changes their mind, no longer wishes to continue learning, lacks time to use the materials, or determines that the product does not meet personal expectations regarding style, depth, or difficulty. We strongly encourage customers to review product descriptions, guide outlines, and available previews carefully before making a purchase decision.

Refunds will also not be issued if the customer has accessed, downloaded, streamed, copied, or otherwise used any portion of the digital content. Access to the materials constitutes delivery and use of the product, regardless of how much of the content was actually viewed or completed by the customer.

In cases where technical difficulties prevent access to purchased materials, customers should contact our support team as soon as possible. French Cooking Academy will make reasonable efforts to resolve such issues, including but not limited to restoring access, providing updated or alternative download links, or offering technical guidance. Refunds related to technical issues will only be considered if the problem cannot be resolved within a reasonable timeframe and access to the content remains unavailable.

If a customer accidentally completes a duplicate purchase of the same product, they may contact us within 24 hours of the transaction. In such cases, we may, at our discretion, issue a refund or provide store credit, provided that the digital content has not been accessed, downloaded, or viewed. Requests submitted after this time period or after content access may not be eligible for consideration.

French Cooking Academy reserves the right to deny refund requests that fall outside the scope of this policy, that do not meet the stated conditions, or that appear to involve misuse or abuse of our digital products or refund system. All refund decisions are made on a case-by-case basis and are final.

By purchasing and accessing our digital products, you acknowledge that you are waiving any statutory right to withdrawal or return that may apply to physical goods, as permitted by applicable laws governing digital content delivered immediately upon purchase.

If you have questions regarding this Refund and Returns Policy, encounter access-related issues, or require clarification before purchasing, please contact our support team using the contact information provided on our website. We are committed to transparency, fairness, and providing reliable support to all customers.